Let's work through the basics.

Wicks are pre-trimmed and ready for your first burn.

Your first burn is the most important!

The wicks are slow burning so burn until full melt pool has reached the outer sides of the jar. This can take anywhere from two to three hours. Candles burn on memory so this will prevent tunneling and allow for an even clean burn. 

Remove any excess ash that may build up on the very tip of the wick with your fingers between each burn. Try to avoid leaving any loose pieces inside the candle.

Hand poured natural coconut wax blend candles. Scented with phthalate-free fragrances or essential oils. 

Recommended maximum burn cycle is four hours.

Keep out of reach from children and pets.

Keep away from flammable materials.

Burn on heat resistant surfaces.

Do not burn in a drafty area

Never leave a candle unattended. 


Why is the wax is drowing the wick?

It is recommended to burn your candle until it reaches a full melt pool. This means the wax will reach the outer edges of the jar. This allows for a clean even burn and will help avoid tunneling or the wax potentially drowning the wick.

Why won't the wooden wick wont stay lit?

Wooden wicks are beautiful however they can also be very temperamental. If you experience any difficulty, it typically happens during the first burn. This baby may just need a minute! Continue to try relighting your wick - this may take a few attempts until she decides to to cooperate! While I find this doesn't happen often, given the nature of the naturally untreated wood—at times the wick can make you work.

How long do the candles burn for?

Twelve Five candles have a 40 + hour burn time. This is due to the nature of the wooden wicks all burning slightly differently and how you so choose to burn your candle.

What is this air bubble on the side of my jar ?

Oh how many grey hairs this has caused.... So you left your candle in a cold car and now you have what looks like air bubbles on the side of your jar. Coconut wax is sensitive to colder temperatures. When the candle is exposed to the cold it causes the wax to shrink and pull away from the jar. This will in no way affect how the candle performs, it is simply cosmetic. We recommend storing the candles in a warm dry place !

What is in your candles?

All of our candles are hand-poured with all natural coconut wax & blended with a small amount of 100% soy wax, for a stronger scent throw. Waxes are toxin free, paraben free, gluten free & phthalate free. We use only Phthalate free fragrance oils & essential oils 100% handmade natural wooden wicks. Our jars are made from heavy rock tumblers, so when you are finished with the candle clean that baby out and reuse it!

Why is my candle smoking ?

Wooden wick candles are almost virtually smoke free, however there is still potenital Here are a few things you can do to keep this from happening. Make sure you are removing all excess ash from the wick before relighting your candle. If the flame is still quite large or the candle is still smoking - try removing a little more The wooden wicks can be quite porous, while lit VERY carefully try tilting the candle. This will help close up some of the open pores and eliminate the smoke.